Monday - Friday 8:30am - 5:30pm

Permanent Role  

Inc & Co is a Manchester-founded business group with brands across retail, property, digital, food & beverage and logistics. The group has teams worldwide, including the UK, Ireland, the USA, Australia, Asia and New Zealand. Inc & Co is headed up by Group CEO, Jack Mason. Recent acquisitions include Baldwins Travel in 2021 and luxury furniture brand, Maker&Son in 2022.

About the role: 

This role plays an important role in providing the first impression for the Business Centre and Incspaces as well as the client companies. You will be the first point of contact for all clients, members and guests with a customer-orientated approach. Giving a warm welcome to all and also handle queries effectively and efficiently. Client happiness and satisfaction are the main focus of this role, helping to meet their expectations and requirements.

You will assist the Centre Managers with the day to day running of the centres, ensuring they are clean, safe, and secure at all times.

What you'll be doing:

• Be the first point of contact for the building, meeting and greeting all visitors and clients
• Ensure that all visitors, including contractors, follow the relevant signing in/out procedures
• Issue permanent, temporary and visitor access passes and keys
• Run the smooth operation of the switchboard service including announcing and forward calls to clients or their voicemail
• Manage meetings including booking rooms, setting up and clear meeting rooms, replenishing stock, catering orders and communicate this to your team
• Ensure that all post received is sorted for each client company and delivered to their office each morning
• Look after the receipt of deliveries, ensuring recorded and couriered items are signed for and the recipient of the deliveries are notified promptly

What you'll need:

• Good communication skills both written and verbal
• Good IT skills, experience using Office suite
• General administrative skills
• Experience using telephone and helpdesk systems
• Able to handle customer complaints and resolve problems efficiently
• Time management and organisational skills
• Personable and approachable with a positive nature

Club 100 Company Benefits 

Club 100 is what we call our company benefits at Inc & Co. All employees across the group receive a beautiful welcome pack that includes a laser-etched Chilly’s water bottle and a custom-designed Club 100 membership card to use across our ever-expanding list of companies. Benefits & Perks include; Yearly Holiday Bucket List Winner, Brand discounts, Cycle to Work scheme, Virtual GP, Volunteering days, and our yearly live music festival, Inc Fest. For the complete list, visit: club100.incandco.com